1. Information We Collect
When you visit or use our Online Services, we may collect personal information from or about you. Personal information means personally identifiable information such as your name, email address, mailing address, telephone number(s), account numbers, user name, and password. For example, we may collect this information when you are banking online or applying for a new program or account.
We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous — so we don’t know who you are; just that somebody visited our site.
The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better. You can learn more about Google Analytics or opt out if you wish.
2. How We Use the Information
We use the information we collect from you to provide services, manage our business, offer an enhanced, personalized experience with our Online Services, among other services, products and use. The information allows us to (among other things):
- Process applications and transactions;
- Respond to your requests and other communications;
- Verify your identity;
- Prevent fraud and enhance the security of your account;
- Recognize you when you return to our Online Services;
- Deliver advertising to you directly or on third party websites;
- Perform analytics concerning your use of our Online Services, including your responses to our emails and the pages and advertisements you view;
- Evaluate and improve our business; and
- Comply with and enforce our policies, applicable legal requirements, industry standards, and contractual obligations.
Security number) to us.
We attempt to make our Online Services as secure as possible, so we use industry standard (or better) security measures to protect the sensitive information under our control. This includes limiting access to data and using a variety of information security measures, including encryption technology, such as Transport Layer Security (TLS), to protect your personal sensitive information.
4. Linking to Third-Party Websites
Some 3rd parties like Facebook and Twitter may know you visited this website, if you use their services. We cannot control their use but we do not believe this knowledge poses any threat to you.
We never share your data with 3rd parties except to help us deliver our own services.
5. Cookies and Other Tracking Technologies
We and the companies we work with use technologies such as cookies, web beacons, and local shared objects to collect and store information about your visit to, or use of, our Online Services.
Most web browsers allow you to adjust your browser settings to decline or delete cookies, but doing so may degrade your experience with our Online Services. If you decline to accept cookies, we will not be able to recognize your device and you will need to answer a challenge question each time you log on. We may not be able to send you advertising or offers that are relevant to your interests and needs.
Web beacons are objects embedded in a website or an email or other message that are typically invisible and allow confirmation that a user has accessed content. We and companies we work with may use web beacons or similar technologies to help recognize users of our Online Services, measure the effectiveness of our communications and for marketing campaigns, to compile statistics about usage and response rates, to personalize your experience with our Online Services, for fraud detection and prevention, for advertising, and to assist with answering questions regarding the use of our Online Services.
6. Use of SMS/Text Messaging
If you use any SMS/text messaging services or otherwise permit us to communicate with you via SMS/text, we may collect your mobile phone number, your carrier’s name, and the date, time, and content of your messages, and other information that you may provide through your mobile device (“Data”). We may use the Data to open, administer, and maintain your account. This included contacting you regarding your account(s). We may store your information on our systems or those operate by a vendor on our behalf.
7. Use of Biometric Technologies
We may collect, share, and store your biometric information and biometric identifiers (“Biometric Information”). This may include a request to access data located on the device used to access digital banking, including but not limited to, biometric, camera, contacts, and location data. We may collect and share Biometric Information from you in order to assist us with validating and authenticating your identity. You will have the option to provide certain Biometric Information using our proprietary systems or through protocols provided by our third party vendors. You will be prompted to allow access to Biometric Information. If you do not allow access, certain features on online and mobile banking may not be fully functional.
We only share Biometric Information with our third party vendors to the extent necessary to enable us to provide you with our services.
8. Online Advertising
We advertise online, both with our Online Services and on third-party websites. We may collect information using cookies, IP addresses, and the other tracking technologies described in Cookies and Other Tracking Technologies above to understand how our advertising is performing, present tailored advertisements to you including prescreened offers of credit and determine whether you might be interested in new products or services. The information we collect may include, for example, the number of page visits, pages viewed on our website, search engine referrals, browsing activities over time and across other websites following your visit to our website, and responses to our advertisements and promotions.
We may utilize Online Behavioral Advertising (OBA), which refers to the practice of collecting information from a computer or device regarding a visitor’s web browsing activities across unaffiliated websites over time, in order to deliver advertisements that may be of interest to that visitor based on the visitor’s browsing history.
9. Opting Out of Online Behavioral Advertising
If you prefer that we not use OBA to deliver targeted advertising to you, you can opt out of OBA from certain advertisements on third-party websites the following way:
Through the Digital Advertising Alliance’s Self-Regulatory Program for Online Behavioral Advertising. Visit http://youradchoices.com and follow the instructions provided there.
10. Protecting Children’s Privacy Online
Our Online Services are not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide personal information through our website. We do not knowingly collect information from children under 13 without parental consent. Visit the Federal Trade Commission website for more information about the Children’s Online Privacy Protection Act (COPPA).
11. Making Sure Your Information is Accurate
It is very important to keep your account information up to date. If your account information is incomplete, inaccurate or not current, please use the Contact Us option on our website or call or write to us at 734-475-1355 or 1010 S Main St, Chelsea MI 48118.
12. Changes to this Policy
We may change this Policy from time to time. When we do, we will let you know by appropriate means such as by posting the revised Policy on this page, indicating when it was last updated. Any changes to this Policy will become effective when posted unless otherwise indicated.